24yado
24yado is a booking and stay app for onsen ryokan, designed as two sides of one product. Guests book a room and a private bath and run their whole stay from an iPhone. The front desk runs arrivals, rooms, the onsen schedule and guest requests from a console in the lobby. Both read the same booking, so the room, the time, the price and the code always match.
The Problem
A ryokan sells quiet, but the tools around it are loud. Guests book through crowded portals, then email to reserve a private bath, set dinner time or ask for a yukata size. At the desk the same details are split between a booking system, a paper onsen sheet and a notebook, and every hand-off is a chance to promise the 07:30 bath twice.
The Principle
One booking, two views. What a guest chooses on the phone appears on the console exactly as chosen, and what staff change shows up on the guest's phone. The calm comes from leaving things out: each screen shows the next useful action and hides the rest, without trading away legibility.
Guest App
Book a stay, pick a 45-minute private onsen session, pay and get a booking code. On arrival day the home screen changes with the stay: online check-in, a digital room key, the bath schedule with live status, and one-tap requests for kaiseki time, yukata size, turndown and tea. Check-out ends with the receipt.
Hotel Console
Built for a lobby screen at the 15:00 check-in peak. Today shows arrivals, rooms and baths at a glance. Staff check guests in, follow housekeeping room by room and work through requests as a queue. The onsen schedule shows each 45-minute session as a stone on raked lines, so a taken slot, a cleaning break or a session running over is visible at once, and sessions can be moved or blocked. A night theme with softer greens keeps the screen comfortable across a full shift.
24yado is a booking and stay app for onsen ryokan, designed as two sides of one product. Guests book a room and a private bath and run their whole stay from an iPhone. The front desk runs arrivals, rooms, the onsen schedule and guest requests from a console in the lobby. Both read the same booking, so the room, the time, the price and the code always match.
The Problem
A ryokan sells quiet, but the tools around it are loud. Guests book through crowded portals, then email to reserve a private bath, set dinner time or ask for a yukata size. At the desk the same details are split between a booking system, a paper onsen sheet and a notebook, and every hand-off is a chance to promise the 07:30 bath twice.
The Principle
One booking, two views. What a guest chooses on the phone appears on the console exactly as chosen, and what staff change shows up on the guest's phone. The calm comes from leaving things out: each screen shows the next useful action and hides the rest, without trading away legibility.
Guest App
Book a stay, pick a 45-minute private onsen session, pay and get a booking code. On arrival day the home screen changes with the stay: online check-in, a digital room key, the bath schedule with live status, and one-tap requests for kaiseki time, yukata size, turndown and tea. Check-out ends with the receipt.
Hotel Console
Built for a lobby screen at the 15:00 check-in peak. Today shows arrivals, rooms and baths at a glance. Staff check guests in, follow housekeeping room by room and work through requests as a queue. The onsen schedule shows each 45-minute session as a stone on raked lines, so a taken slot, a cleaning break or a session running over is visible at once, and sessions can be moved or blocked. A night theme with softer greens keeps the screen comfortable across a full shift.
24yado is a booking and stay app for onsen ryokan, designed as two sides of one product. Guests book a room and a private bath and run their whole stay from an iPhone. The front desk runs arrivals, rooms, the onsen schedule and guest requests from a console in the lobby. Both read the same booking, so the room, the time, the price and the code always match.
The Problem
A ryokan sells quiet, but the tools around it are loud. Guests book through crowded portals, then email to reserve a private bath, set dinner time or ask for a yukata size. At the desk the same details are split between a booking system, a paper onsen sheet and a notebook, and every hand-off is a chance to promise the 07:30 bath twice.
The Principle
One booking, two views. What a guest chooses on the phone appears on the console exactly as chosen, and what staff change shows up on the guest's phone. The calm comes from leaving things out: each screen shows the next useful action and hides the rest, without trading away legibility.
Guest App
Book a stay, pick a 45-minute private onsen session, pay and get a booking code. On arrival day the home screen changes with the stay: online check-in, a digital room key, the bath schedule with live status, and one-tap requests for kaiseki time, yukata size, turndown and tea. Check-out ends with the receipt.
Hotel Console
Built for a lobby screen at the 15:00 check-in peak. Today shows arrivals, rooms and baths at a glance. Staff check guests in, follow housekeeping room by room and work through requests as a queue. The onsen schedule shows each 45-minute session as a stone on raked lines, so a taken slot, a cleaning break or a session running over is visible at once, and sessions can be moved or blocked. A night theme with softer greens keeps the screen comfortable across a full shift.
Projects
“Attractive things work better.”
Design Philosophy
Design is how it works.
